Shipping policy

Shipping Policy

Last updated: 8 November 2026

At 421Luxury, every purchase is carefully prepared and packaged in Italy to protect its condition during transportation.

We ship internationally using appropriate delivery services, subject to destination and carrier restrictions.

1. Shipping Origin

Orders are dispatched from Torino, Italy.

2. Order Processing

Orders are normally prepared for dispatch within 1–2 business days after payment confirmation.

Business days exclude weekends and applicable public holidays.

Processing may occasionally take longer for special packaging, personalised items or circumstances beyond our reasonable control.

If a significant delay affects your order, we will contact you.

3. Shipping Services and Delivery Times

Available shipping services, charges and estimated delivery times are displayed at checkout where supported.

Transit times depend on the destination, carrier, customs procedures and local delivery conditions.

Any delivery estimate is an estimate rather than a guaranteed arrival date unless a specific delivery commitment is expressly agreed.

Following dispatch, tracking information is provided when available.

4. Packaging, Tracking and Insurance

Vintage lighters, writing instruments, antique silver and collectible objects are packed with appropriate protective materials.

We use tracked delivery services where available, and insurance may be arranged for valuable shipments according to the service and destination.

Signature confirmation may be required.

5. Vintage Lighters and Shipping Restrictions

Lighters are prepared for shipment without fuel in accordance with applicable carrier requirements.

Certain types of lighters or shipments may be restricted by the carrier or destination country.

Where a lawful and suitable shipping method is unavailable, we will contact the customer to discuss an alternative or cancellation and refund.

6. Customs, Duties and Import Taxes

Orders shipped outside the European Union may be subject to import duties, taxes, customs handling fees or other charges imposed by the destination country.

Unless expressly included in the checkout price or delivery terms, these charges are the responsibility of the recipient.

Customs procedures may affect delivery times.

7. Delivery Problems

If a shipment is delayed, lost, damaged or incorrectly delivered, please contact us at info@421luxury.com.

We will assist with the relevant investigation and applicable remedy.

Nothing in this policy limits our legal obligations regarding delivery, risk of loss or consumer rights.

8. Shipping Addresses

Customers should provide a complete and accurate shipping address at checkout.

Please contact us promptly if you identify an error.

Corrections may be unavailable after dispatch. Any resulting issue will be handled according to the circumstances and applicable law.

9. Returns

Returns and refunds are governed by our Returns & Refunds Policy:

https://421luxury.com/policies/refund-policy

10. Contact

421Luxury — Torino, Italy
Email: info@421luxury.com
Website: https://421luxury.com