FAQs

Frequently Asked Questions

Answers about shopping at 421Luxury, our vintage collectibles, delivery, authenticity and restoration services.

Are the products authentic?

421Luxury specialises in genuine vintage lighters, writing instruments, antique silver and decorative collectibles. We examine construction, maker's marks, materials, signatures and condition as applicable to each item. Any identification limits or uncertainties should be stated in the individual product description.

Are all products fully functional?

No single condition statement applies to every vintage object. Mechanical items are inspected and serviced where appropriate; an item's actual functional status is described in its individual listing. Decorative items are assessed for material, markings, construction and visible condition rather than mechanical operation.

Are these photographs of the exact item I will receive?

Our listings are intended to document the specific collectible offered, including condition details and accessories. Please read the description and review all photographs; if you need another angle or a hallmark close-up, contact us before ordering.

How long does shipping take?

Orders are normally prepared for dispatch within 1–2 business days after payment confirmation. Carrier transit estimates depend on your destination and the shipping service selected. Tracking information is supplied after dispatch. For details, see our Shipping Policy.

Is shipping free?

Available shipping services, charges and any applicable promotions are shown at checkout. International shipment of particular goods may depend on local regulations and carrier restrictions. For workshop repairs, shipping arrangements are agreed when a repair request is confirmed.

Can I return an order?

EU consumers generally have a statutory 14-day right to withdraw from eligible online purchases after delivery, including eligible vintage and discounted products. Exceptions can apply, including genuinely personalised goods. Your other statutory rights remain unaffected. Read our Returns & Refunds Policy for the current terms and instructions.

What warranty do you offer?

Applicable legal guarantees of conformity always remain in force. 421Luxury may also provide a separate functional warranty on eligible mechanical items and repair work, often for 12 months where expressly stated. These are different rights; coverage and exclusions for an individual purchase are set out in its listing or service terms.

Do you repair vintage lighters?

We work with selected vintage S.T. Dupont, Cartier, Dunhill and other collectible lighter mechanisms. Work can include leak detection, seals, regulators, ignition and restoration where suitable. Repair times depend on the diagnosis, the model, spare-part availability and workshop workload. The times shown on individual service listings are estimates rather than guaranteed completion dates; please contact us for the current estimate before sending a lighter. See our Service & Repair department for details.

How should a lighter be prepared for repair shipping?

Please contact us first and follow the agreed shipping instructions. Any fuel must be removed before shipping, and the carrier's rules for potentially hazardous goods must be followed. Do not send a filled lighter without written confirmation that the shipment method is permitted.

Are vintage silver items solid silver?

Each silver listing specifies the material and hallmarks actually observed. Terms such as solid 800 silver, sterling 925 or silver plate are used only where supported by available markings and examination. If a manufacturer attribution or dating is uncertain, we explain that distinction.

How can I contact 421Luxury?

Email info@421luxury.com or use our contact page. Please include the product title or order number so we can answer accurately.