Refund policy

Returns & Refunds Policy

Last updated: 8 November 2026

At 421Luxury, we specialise in authentic vintage lighters, collectible writing instruments, antique silver and decorative objects. Each item is individually selected and described with attention to its age, materials, condition and characteristics.

We want our customers to shop with confidence. This policy explains our return procedures and does not restrict any mandatory consumer rights.

1. Return Period and Right of Withdrawal

Consumers purchasing eligible goods online from 421Luxury have the right to withdraw from the purchase within 14 days after receiving their order, without giving a reason, where required by applicable EU consumer law.

This right also applies to eligible vintage, second-hand and discounted products.

For customers outside the European Union, we also accept change-of-mind return requests within 14 days of delivery for eligible items, subject to the conditions of this policy and any mandatory local consumer rights.

2. How to Request a Return

Contact us at info@421luxury.com with your order number and a clear statement that you wish to return the item or withdraw from the purchase.

For an applicable statutory right of withdrawal, a clear statement sent within the withdrawal period is sufficient; prior approval is not required to exercise that right.

We will provide return-shipping instructions and the appropriate return address.

For EU statutory withdrawal, return the goods without undue delay and no later than 14 days after informing us of your decision.

3. Condition of Returned Items

Please return the item securely packaged, with the original accessories, documentation and packaging supplied with it, where available.

Customers may examine an item as necessary to establish its nature, characteristics and functioning.

Where permitted by law, a customer may be responsible for diminished value resulting from handling beyond what is necessary for that examination.

Normal inspection, opening a package, or the fact that an item is vintage does not automatically invalidate a statutory return right.

4. Return Shipping Costs

For change-of-mind returns, customers generally bear the direct cost of return shipping, where this responsibility was communicated before purchase and applicable law permits it.

We recommend a tracked and adequately insured return service appropriate to the item’s value.

If the item is defective, incorrect or does not conform to the contract, we will provide the remedies and cover the necessary costs required by applicable consumer law.

5. Refunds

For an applicable EU statutory withdrawal, we will refund the payments required by law, including the original standard delivery charge where applicable, within 14 days of receiving your withdrawal notification.

We may withhold reimbursement until the returned item has been received or you provide evidence that it was sent back, whichever occurs first.

Additional charges for a delivery option more expensive than our least-cost standard delivery service are generally not refundable.

Refunds are made using the original payment method unless otherwise expressly agreed, without additional refund fees.

6. Exceptions

Certain statutory exceptions may apply, including goods genuinely made to a customer’s specifications or clearly personalised, such as an item individually engraved at the customer’s request.

Vintage goods, one-of-a-kind items and discounted products are not automatically excluded from statutory withdrawal rights.

Exceptions will be applied only where permitted by law.

7. Damaged, Incorrect or Defective Items

Please contact us as soon as reasonably possible if an order arrives damaged, is incorrect or appears materially different from its description.

Photographs of the product, packaging and shipping label can help us investigate.

Prompt reporting is appreciated, but failure to report a problem within 48 hours does not eliminate mandatory statutory rights.

8. Vintage Condition and Legal Guarantees

Vintage objects may display age-related patina, wear, marks or previous servicing. These characteristics are documented in the individual listings where known.

A disclosed characteristic consistent with the agreed product description is not automatically a defect. However, this does not exclude legal remedies if the item fails to conform to the contract.

Applicable statutory consumer guarantees remain in force.

421Luxury may provide an additional 12-month commercial functional warranty on eligible items, as stated in the relevant listing or warranty terms. This commercial warranty is separate from and does not reduce statutory rights.

Any lawful agreement concerning a shorter statutory guarantee period for second-hand goods must satisfy the applicable legal requirements.

9. Exchanges

Because many of our items are unique, direct exchanges may not always be possible.

Please contact us to discuss the available solution.

10. Contact

421Luxury
Email: info@421luxury.com
Website: https://421luxury.com

For return instructions, please contact us before sending an item.

Model Withdrawal Statement

To: info@421luxury.com

I hereby notify you that I wish to withdraw from my contract for the purchase of the following goods:

Order number:
Item:
Order date:
Delivery date:
Customer name:
Customer address:
Date:

This statement is optional; any other clear withdrawal notification is also accepted.